Job Summary:
The Inside Sales Representative will play a key role in generating revenue by working alongside the Outside Sales Team to process and manage customer purchase and rental opportunities.
Works with Branch team members to ensure adequate product levels are available for customer purchase.
Develops business across multiple sales channels.
Identifies customer needs through consultation and creates sales quotes/orders to meet customer requirements.
Maintains customer relationships through communication, support, and high-level customer service.
Essential Functions:
Works with the Branch Manager and Outside Sales Team to recognize and cultivate potential sales leads from existing and prospective customers
Responds to all incoming customer requests via telephone or email
Maintain a comprehensive knowledge of Milford's products and services and how they can benefit Milford's customers
Process and maintain customer orders, as well as, vendor purchase orders
Maintain a strong customer relationship after the sale through follow up meetings or phone calls
Develop clear communication channels for new and existing customers
Identify customer product needs and create sales quotes/orders
Develop clear and effective written proposals based on customer requests
Partner with the Regional Director of Sales and Outside Sales Team regarding customer account activity, invoicing requirements, and customer feedback on products and services
Partners with clients, vendors, and Milford's Credit and R Team members to quickly resolve customer service issues
Job Qualifications:
Bachelor's degree with a concentration in Business Management preferred, but not required
2 or more years of verifiable experience in an oilfield supply, customer service, or a sales support position
Pipe, valve, and fitting experience a plus but not required
Self-starting personality
Ability to learn, present, and support multiple product lines
Proficiency in Microsoft Office, Business Central, or other CRM/ERP software
Strong time management, organization, and ability to multitask
Ability to interact with decision makers at all levels of an organization
Analytical and problem solving skills
Effective verbal and written communication skills
Skilled at handling large volumes of phone calls and emails
Knowledge of general safety skills
Ability to push, pull, and lift 50 pounds
Work Environment:
Sales counter/office
Enclosed warehouse and outdoor storage yard
Ability to lift 50 pounds
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job.
This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.
Reasonable accommodations will be made to accommodate people with disabilities to perform the essential functions of the job.
Milford is an Equal Opportunity Employer and a drugfree work place.
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